Kelly Sosa

This entry is part 75 of 89 in the series

Sosa,-KellyKelly Sosa

C&S Wholesale Grocers
Vice President, Customer Development

Years with company: 7

Education: Princeton University, History and African-American Studies

Professional Associations: Network of Executive Women- New England Chapter, Professional Association for Customer Engagement (PACE) former Board Member NY Metro Area, Net Promoter Certified Associate, Beampines Certified Executive Coach

Volunteer Groups: C&S Executive Coach, C&S Mentorship Program, Princeton University Alumni School Committee

Mentors and how have they assisted you in your career: Jim Higgins, Executive Vice President World Service, American Express: Hope is not a strategy.  Even large, global companies can rally around common goals with the appropriate plan and commitment to excellence.  If it’s worth doing, it’s worth doing right.

Bob Toomey, Senior Vice President Customer Initiatives, C&S Wholesale Grocers: Never let analytics cloud common sense.  Be amazed but never surprised.

Christine Owens, Senior Vice President Communication and Brand Management, United Parcel Service retired: ‘There is no cavalry coming to save the day….outcome is up to you. Manage your life like you manage your career.  Don’t wait to do the job until you get the job.’

What are you most proud of in your career achievements? Do you have a defining moment oyour career to dateThe ability to leverage my experience deploying best practices in customer care and relationship management at a top global brand at C&S to expand and deepen relationships with our customers.

Most challenging part of your job: The competitive landscape in our industry is changing rapidly, one of the largest challenges we face is how we partner with our customers to provide best-in-class supply chain solutions.  This requires us to collaboratively focus on strategic planning and be relentless in evaluating our performance.

Advice for upcoming younger executives: Be interested in everything; figuring out what you don’t want to do is as important as figuring out what you do want to do.  Spend time building your personal brand; define what you’d like to be known for and make it a reality.

Hobbies: Spending time with family and friends, reading, music, and outdoor activities