Cheryl Macik

This entry is part 33 of 69 in the series

Christiane Paul, UnileverCheryl Macik

Wakefern Food Corp.
Director of Consumer Affairs with oversight for our Customer Care Center and Customer Experience initiatives

Years with company: 31 years

  

Education degrees and professional/volunteer organizations: 

  • B.S., Consumer and Family Science – Rutgers University
  • Society of Consumer Affairs Professionals
  • Food Marketing Institute, Consumer Affairs Committee chair

Mentors and how have they assisted you in your career:
I am fortunate to have had many mentors that have influenced my life and career.  My parents encouraged me to always give my best effort.  They also instilled in me the value of respecting others, which helped me understand the importance of teamwork and collaboration.  My former supervisor, Mary Ellen Gowin, inspired me to be an advocate and voice for the customer and my current supervisor, Karen Meleta, continues to support me in that role today.  I am eternally grateful for their guidance and friendship.  Finally, our chief executive officer and president strive to create a customer-focused culture and they value our division’s contribution to the company’s success.

What are you most proud of in your career achievements? Do you have a defining moment of your career to date?
Two things come immediately to mind.  First, I am proud to be a part of our crisis management team.  We were one of the very first supermarket companies to use loyalty card data to proactively notify customers of Class 1 recalls.  Our protocol became a model program and is now embedded as a standard safety practice throughout the supermarket industry.

The second is working with the people on my team and seeing their enthusiasm when serving our customers.  I know I’ve done my job when a customer calls me to praise one of our associates!

Most challenging part of your job:
Keeping a finger on the pulse of the diverse and rapidly changing issues that impact the lives of our customers and ultimately our business is a constant challenge.   No two days are ever the same.

Advice for upcoming younger executives:
My advice for future leaders would be to act with integrity, embrace opportunities to work as part of a team – respect everyone’s contribution and be open to what you can learn from others, and find something to be thankful for in every day.

Hobbies:
I enjoy spending time with my family – movie night, vacations, home-cooked meals around the kitchen table.  My family keeps me grounded and focused on what matters in life.